1. Introduction
jlhp ("we," "our," or "us") is committed to protecting the privacy and personal data of every player who uses jlhp.asia (the "Platform"). This Privacy Policy ("Policy") describes how jlhp collects, processes, stores, and discloses personal information in connection with your use of jlhp's online casino, sports betting, and related gaming services.
This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. It should be read alongside the jlhp Terms & Conditions, which govern the overall contractual relationship between jlhp and its players.
By registering a jlhp account or continuing to use jlhp services, you acknowledge that you have read, understood, and consented to the collection and processing of your personal data as described in this Policy. If you do not agree, you must discontinue use of jlhp and request account closure.
This Policy applies to all personal data collected from players in the Philippines — whether residing in Metro Manila, Cebu, Davao, Iloilo, or any other part of the archipelago — as well as to all jlhp staff, contractors, and service providers who handle player data on our behalf.
2. Data Controller
For purposes of the Data Privacy Act of 2012, jlhp acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players and other users of jlhp.asia. As PIC, jlhp determines the purpose and means of processing your personal information.
Third-party service providers engaged by jlhp to process data on our behalf (such as KYC verification vendors, payment processors, and game providers ) act as Personal Information Processors (PIPs) under written agreements that impose equivalent data protection obligations.
jlhp has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and the DPA. Players may contact the DPO through jlhp's official support channels for any privacy-related concern.
3. Information We Collect
3.1 Registration Data
When you create a jlhp account, we collect the following information:
- Full legal name (as it appears on your government-issued ID)
- Date of birth (to verify the 21+ age requirement under PAGCOR regulations)
- Philippine mobile number and email address
- Username and encrypted password
- Residential address in the Philippines
3.2 Identity Verification (KYC) Data
To comply with PAGCOR's Know Your Customer requirements and the Anti-Money Laundering Act (RA 9160 as amended), jlhp collects copies of government-issued identification documents prior to processing withdrawals. Acceptable documents include: UMID, Philippine passport, driver's license, PhilSys National ID, PRC ID, SSS/GSIS ID, and proof of payment method ownership (e.g., GCash account screenshot).
3.3 Financial Transaction Data
We record all deposit and withdrawal transactions on the jlhp platform, including transaction amounts in Philippine Peso (₱), timestamps, payment method identifiers (e.g., GCash mobile number, bank account last four digits), and transaction reference numbers. Full payment credentials are never stored by jlhp — these are handled exclusively by our licensed payment processors.
3.4 Gameplay & Activity Data
jlhp automatically records gameplay data, including games played, bet amounts, session durations, game outcomes, and bonus utilization. This data is used for regulatory reporting, responsible gaming monitoring, fraud detection, and platform improvement purposes.
3.5 Technical & Device Data
When you access jlhp, we automatically collect technical information including your IP address, device type, operating system, browser type and version, screen resolution, and mobile network provider. This data is used for security monitoring, session management, and platform optimization for Philippine network conditions.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, email, mobile, DOB | Account creation, age verification |
| KYC Documents | Gov't ID, selfie verification | PAGCOR/AML compliance, withdrawal processing |
| Financial Data | GCash transactions, deposit history | Payment processing, AML monitoring |
| Gameplay Data | Bets, sessions, game history | Responsible gaming, fraud detection |
| Technical Data | IP address, device, browser | Security, platform optimization |
| Communications Data | Support chat logs, email records | Customer service, dispute resolution |
4. How We Use Your Personal Data
jlhp processes your personal data only for legitimate, specific, and declared purposes. We use your information to:
- Create, verify, and manage your jlhp player account
- Process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other local payment channels
- Verify your identity and age (21+) in accordance with PAGCOR requirements
- Comply with the Anti-Money Laundering Act, including transaction monitoring and mandatory reporting to the AMLC
- Detect and prevent fraud, collusion, bonus abuse, and unauthorized account access
- Operate jlhp's responsible gaming tools including deposit limits, loss limits, and self-exclusion features
- Provide customer support through live chat and email channels
- Send account-related notifications (transaction receipts, security alerts, KYC requests)
- Send promotional communications and bonus offers — where you have provided consent or where permitted under the DPA
- Analyze platform usage to improve jlhp's services for Filipino players
- Comply with PAGCOR regulatory reporting obligations
📧 Marketing communications: jlhp will only send promotional emails and SMS to players who have opted in during registration or subsequently through account settings. You may withdraw consent for marketing communications at any time by updating your notification preferences or contacting jlhp support.
5. Legal Basis for Processing
Under the Data Privacy Act of 2012, jlhp processes your personal data on the following legal bases:
- Contractual necessity — processing required to fulfill the jlhp Terms & Conditions, including account management, payment processing, and game provision
- Legal obligation — processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act, the Tax Code, and other applicable Philippine laws
- Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring where these interests are not overridden by your data protection rights
- Consent — processing for marketing communications and non-essential analytics, where you have provided explicit, freely given, and informed consent
6. Cookies & Tracking Technologies
jlhp uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device that help jlhp remember your session, preferences, and activity.
6.1 Types of Cookies Used
- Essential cookies — required for secure login session management and basic platform functionality; these cannot be disabled
- Performance cookies — collect anonymized data about how players use jlhp to help us improve page load times and navigation, particularly for players on Philippine mobile networks
- Functional cookies — remember your language preference, display settings, and last-used game category
- Analytics cookies — used to understand aggregate player behavior and game popularity across the platform
Non-essential cookies are activated only with your consent, which you may provide or withdraw through jlhp's cookie preference center accessible from the site footer. Withdrawing consent for non-essential cookies will not affect your ability to use core jlhp services.
7. Data Sharing & Third-Party Disclosure
jlhp does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the following circumstances:
7.1 Service Providers
jlhp engages trusted third-party processors to deliver its services, including: payment processors (GCash/Maya integration partners, banking APIs), KYC verification service providers, game software providers (JILI, PG Soft, Evolution, Pragmatic Play, and others), cloud hosting and infrastructure providers, and customer support platform operators. All processors are bound by written data processing agreements requiring equivalent data protection standards.
7.2 Regulatory & Legal Disclosure
jlhp will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue, or any other competent Philippine government authority when required by law, regulation, court order, or lawful regulatory directive. Such disclosures will be made to the minimum extent necessary to satisfy the legal requirement.
7.3 Business Transfers
In the event of a merger, acquisition, or transfer of jlhp's business or assets, player personal data may be transferred to the successor entity, subject to the data protection obligations set out in this Policy. Players will be notified of any such transfer in advance.
No cross-border transfers: jlhp processes and stores all Philippine player data within data centers located in jurisdictions that provide equivalent data protection to the Philippines. We do not transfer your personal data to countries without adequate legal data protection frameworks without appropriate safeguards in place.
8. Data Retention
jlhp retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law and PAGCOR regulations:
- Active account data — retained for the duration of your account's active status plus 5 years following account closure, in compliance with PAGCOR record-keeping requirements
- KYC documents — retained for a minimum of 5 years from the date of submission, as required under the Anti-Money Laundering Act
- Financial transaction records — retained for 5 years from the date of the transaction, as required by the AMLA and BIR regulations
- Customer support communications — retained for 3 years following the resolution of the relevant matter
- Marketing consent records — retained for the duration of the marketing relationship plus 1 year after consent withdrawal, for evidentiary purposes
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification, unless a longer retention period is required by a specific legal obligation.
9. Data Security
jlhp implements technical and organizational security measures appropriate to the nature and sensitivity of the personal data it processes. Our security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and jlhp servers
- Encrypted storage of sensitive data including passwords (hashed using bcrypt) and KYC document files
- Multi-factor authentication options for player account login
- Role-based access controls restricting jlhp staff access to player data on a strict need-to-know basis
- Regular security audits and penetration testing of the jlhp platform
- Segregated data environments separating player personal data from operational and analytical systems
In the event of a personal data breach that is likely to result in harm to affected players, jlhp will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the NPC's breach notification requirements.
10. Your Data Privacy Rights
Under the Data Privacy Act of 2012, jlhp players in the Philippines have the following rights with respect to their personal data:
- Right to be informed — the right to know what personal data jlhp collects about you, how it is used, and with whom it is shared
- Right of access — the right to request a copy of the personal data jlhp holds about you
- Right to rectification — the right to correct inaccurate or incomplete personal data in your jlhp account
- Right to erasure — the right to request deletion of your personal data, subject to jlhp's legal retention obligations under PAGCOR and AMLA regulations
- Right to object — the right to object to the processing of your personal data for direct marketing purposes; this right takes effect immediately upon exercise
- Right to data portability — the right to receive your personal data in a structured, commonly used, machine-readable format
- Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) if you believe jlhp has violated your data privacy rights
To exercise any of these rights, contact jlhp support via live chat or email. jlhp will respond to verified data subject requests within 15 business days. We may require proof of identity before processing your request to protect against unauthorized access to another person's data.
11. Children's Privacy
jlhp services are strictly restricted to individuals aged 21 years and older, consistent with PAGCOR's minimum age requirements for online casino gaming in the Philippines. jlhp does not knowingly collect or process personal data from persons under 21 years of age.
If jlhp becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all data will be deleted from active systems, and the matter will be escalated in accordance with PAGCOR's underage gambling protocols. If you believe a minor has registered on jlhp, please notify us immediately through our support channels.
12. Changes to This Privacy Policy
jlhp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or operational changes. Material amendments will be communicated to registered players via email or in-platform notification at least 7 days prior to the effective date.
The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Players are encouraged to review this Policy periodically. Continued use of jlhp following the effective date of an amended Policy constitutes acceptance of the revised terms.
13. Contact Us & Data Protection Officer
For any privacy-related inquiry, data subject rights request, or concern regarding jlhp's handling of your personal data, please contact our Data Protection Officer through jlhp's live chat support available 24/7 on jlhp.asia. Our support email is displayed as plain text in the site footer.
If you believe your data privacy rights under RA 10173 have been violated and jlhp has not adequately addressed your concern, you have the right to file a complaint directly with the National Privacy Commission of the Philippines through the NPC's official channels.
This Privacy Policy was last reviewed in June 2026. All prior versions of this Policy are superseded by this document. The governing language of this Policy is English; in the event of any inconsistency between this Policy and a translation, the English version shall prevail.